At Home Basket, we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind. Please review our refund policy outlined below:

1. Eligibility for Refunds:

  • Refunds are available for eligible items returned within 30 days from the date of purchase.
  • To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them.
  • Some items such as perishable goods, personalized items, and final sale items may not be eligible for refunds. Please refer to the product description for specific refund eligibility.

2. Refund Process:

  • To request a refund, please contact our customer service team at [insert contact information] to initiate the refund process.
  • Once your refund request is approved, we will provide you with instructions on how to return the item(s) to us.
  • Upon receipt of the returned item(s) and verification that they meet our refund eligibility criteria, we will process a refund to the original payment method used for the purchase.
  • Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

3. Return Shipping Costs:

  • Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.
  • If the return is due to an error on our part or a defective item, we will provide a prepaid return label for the return shipment.

4. Partial Refunds:

  • In some cases, partial refunds may be granted for items that are returned in a used or damaged condition, or for items that are not returned in their original packaging.
  • The amount of the partial refund will be determined based on the condition of the returned item(s) and will be communicated to you during the refund process.

5. Refund Policy Updates:

  • We reserve the right to update or modify our refund policy at any time. Any changes to the policy will be posted on our website, and the revised policy will apply to all refunds processed after the effective date of the update.

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team. We are committed to ensuring that you are completely satisfied with your shopping experience at Home Basket.