Thank you for shopping with Home Basket! We strive to provide you with a seamless shopping experience, including reliable shipping services. Please review our shipping policy outlined below:
1. Shipping Destinations: We currently offer shipping services within South Africa only. We do not offer international shipping at this time.
2. Processing Time: Orders are typically processed and shipped within 1-2 business days after the order is placed. Orders placed on weekends or public holidays will be processed on the following business day.
3. Shipping Methods: We utilize reputable shipping carriers to ensure the safe and timely delivery of your orders. The shipping method available for your order will depend on the destination, size, and weight of the items. Standard shipping and expedited shipping options may be available for selection at checkout.
4. Shipping Fees: Shipping fees are calculated based on the weight, size, and destination of the package. The shipping cost will be displayed at checkout before you confirm your order. Occasionally, we may offer free shipping promotions, which will be clearly communicated on our website.
5. Estimated Delivery Time: The estimated delivery time for your order will depend on your location and the shipping method chosen. Standard shipping typically takes 3-5 business days for delivery, while expedited shipping may take 1-2 business days. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.
6. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
7. Delivery Attempts: If you are not available to receive the package at the time of delivery, the carrier may attempt delivery on a subsequent business day or leave a notification with instructions for rescheduling delivery or picking up the package from a local depot.
8. Shipping Restrictions: Certain items may be subject to shipping restrictions due to their size, weight, or nature. We reserve the right to refuse shipping of any item that is prohibited by law or carrier regulations.
9. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses due to customer error.
10. Shipping Inquiries: If you have any questions or concerns regarding the shipping of your order, please don’t hesitate to contact our customer service team at [insert contact information].
11. Shipping Policy Updates: We reserve the right to update or modify our shipping policy at any time. Any changes to the policy will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.
By placing an order with Home Basket, you agree to comply with our shipping policy outlined above. We appreciate your business and hope you enjoy your shopping experience with us!
Last Updated: 27 Feb 2024
[Company Name: Home Basket] [Website: www.homebasket.co.za]
